Refund policy

Last updated: August 1, 2026

30-Day Return Window

You may request a return within 30 days after receiving your item.

Return Eligibility

To be eligible for a return, the item must be in the same condition in which it was received, unused, with any included accessories, manuals, and original packaging. You must also provide a receipt or other proof of purchase.

Items purchased at a promotional or sale price remain eligible for return under this 30-day return policy.

Starting a Return

To request a return, email support@miniflytoys.com with your order number and the reason for the return. Please do not send an item back before your return request has been reviewed and approved.

If the return is approved, we will provide the return address and return instructions. Items returned without prior authorization, or sent to an incorrect address, may not be accepted.

Return Shipping and Costs

If an item arrived defective, damaged, or incorrect, please contact us promptly. After reviewing the request, we will provide an appropriate resolution and, where a physical return is required, return-shipping instructions or a prepaid return label.

For other approved returns, the customer is responsible for return-shipping costs unless we confirm otherwise in writing. Original shipping charges, if any, are non-refundable except where required by applicable law.

We recommend using a tracked shipping service. MiniFly is not responsible for a return shipment that is sent without authorization or to an incorrect address.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item is defective, damaged, or incorrect, email support@miniflytoys.com with your order number, a description of the issue, and clear photos or a short video when reasonably possible. We will review the issue and assist with the appropriate next steps.

Non-Returnable Items

Gift cards are non-returnable. Please contact us before placing an order if you have a question about whether an item is eligible for return.

Exchanges

The fastest way to obtain a different item is to request a return of the original item and, after the return is accepted, place a separate order for the replacement item.

Refunds

We will notify you after we receive and inspect an approved return. If the refund is approved, we will initiate it to the original payment method within 10 business days.

Your bank, card issuer, or payment provider may require additional time to post the refund. If more than 15 business days have passed since we notified you that a refund was approved, please contact support@miniflytoys.com.

Contact

For return or refund questions, contact support@miniflytoys.com.